Operations Manager

 

Employer:                           Clearwater Capital Partners

Industry:                             Financial Services

Type:                                   Full Time

Status:                                 Exempt

Experience:                        10+ Years

Education:                           Bachelor’s Degree

Compensation:                  Base with bonus opportunity

Location:                             Hoffman Estates, IL (2800 W. Higgins Road, Hoffman Estates, IL, 60169)

 

The role of Operations Manager at Clearwater Capital Partners is a dynamic role in providing support of the firm’s financial advisors and clients. As a Registered Investment Advisor (RIA), Clearwater Capital Partners has enjoyed significant growth since its founding in 2006. As the client base and team has grown, the need for an experienced Operations Manager is required.

Day to day responsibilities include, but are not limited to, the following:

Duties and Responsibilities

  • Lead team of 2-4 members, providing daily coaching and motivation

  • Develop Goals & Objectives at the Team & Individual level to achieve organizational priorities

  • Lead team members toward achieving goals and objectives

  • Create Operating Rhythm to keep the Operating Committee up to date regarding near term challenges / accomplishments and future vision for the Operations Team

  • Foster positive environment through encouragement and recognition of hard work

  • Establish process management framework and workflow metrics to deliver clients with high- quality service and world class experience, including items such as:

    • Onboarding of new clients and their first 100-day experience

    • Create & mail welcome letters with account documents

    • Track the progress of account execution (i.e. incoming transfers, wires, etc)

    • Initiate paperless process & interface with clients (On-Line Account View, Paperless Documents)

    • Manage client needs in all aspects of service including opening/updating client accounts, money transfers, drafting documentation, and client communications

    • Prepare various reports for client reviews and other miscellaneous meetings

    • Perform regular account maintenance (e.g. Name/address changes, beneficiary information, reporting statements, changes to trustee, etc)

    • Archiving process; closed accounts, imaging, paperless

  • Administer performance reviews, compensation/bonus recommendations and take disciplinary action if needed

  • Have fun & enjoy making a significant difference in our client’s lives

Compliance Support

  • Work with Chief Compliance Officer (CCO) to archive electronically all client documentation

  • Prepare system reports for CCO’s periodic review

  • Oversee record retention & filing in conjunction with compliance direction

  • Ensure compliance documents are always up to date for clients, and ensure that we are remaining compliant in our communications/actions with clients

Required Skills

  • Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint) and Microsoft Outlook

  • Ability to learn proprietary software and databases (Tamarac CRM)

  • Excellent communication skills, both written and oral

  • Skilled multi-tasking and managing priorities effectively

  • Strong interpersonal and relationship building skills as a catalyst for collaboration

  • Highly organized with strong attention to detail

  • Team player

We Offer

  • Competitive compensation package with bonus opportunities

  • Comprehensive benefits package including medical, life insurance, long/short term disability

  • 401(k) plan with company match,

  • Employee stock grant plan

  • Paid vacation, Holidays, Personal, and Sick Leave

  • Reimbursement for continuing education, certifications, and broad professional development

Reflect Firm Values

  • Ethical, High Energy, Strive for Excellence, Process Execution & Continuous Learning

  • Reinforce a Culture of Compliance

Minimum Requirements

  • B.A. or B.S.

  • 5+ Years managing a team

  • Satisfactory verification of citizenship or immigration status, a successful background screening, credit check and drug testing.

Desired

  • Registered Investment Advisory (RIA) and/or Family Office experience

  • 10+ Years’ Experience

For consideration, please email cover letter & resume to: katie.berganske@ccpwealth.com In the email subject, please write: “Operations Manager – your name”

We will contact you for follow up as may be appropriate.

EQUAL EMPLOYMENT AND HARASSMENT POLICY

CCP is proud to provide equal opportunity in employment to all associates and applicants for employment. No person is or will be discriminated against because of perceived race, color, ancestry, gender, sexual orientation, gender identity, results of genetic testing, religion, age, national origin, disability, veteran or marital status, or any other legally protected group status. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.